Shipping policy

Shipping Policy

Thank you for choosing Olympus Myco! This shipping policy outlines the terms and conditions related to the shipment of products ordered through our website. Please read this policy carefully to understand our shipping procedures.

1. Shipping Methods

We offer reliable shipping methods to ensure prompt and secure delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can select the option that best suits your needs.

2. Order Processing Time

Once your order is placed and payment is verified, we will begin processing it. Please allow 1-2 business days for order processing. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Time

Shipping time refers to the estimated time it takes for your order to reach its destination after it has been shipped. The shipping time will depend on the shipping method selected during checkout and the destination of the package.

Please note that shipping times are estimates provided by the shipping carriers and may vary due to factors beyond our control, such as weather conditions or customs delays.

4. Shipping Rates

Shipping rates are calculated based on the weight of your order, the destination address, and the chosen shipping method. The shipping cost will be displayed during the checkout process before you complete your purchase.

5. International Shipping

We offer international shipping to select countries. However, please note that additional customs fees, taxes, or duties may apply to international orders. These fees are determined by the destination country's customs authorities and are the responsibility of the customer. We recommend contacting your local customs office for more information before placing an international order.

6. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

7. Order Delays or Issues

While we strive to ensure timely delivery of all orders, unforeseen circumstances or issues with the shipping carrier may occasionally cause delays. If you experience any issues with your order, such as non-delivery or damaged items, please contact our customer support team, and we will be happy to assist you.

8. Order Cancellation or Modification

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

9. Shipping Restrictions

There may be certain products that are restricted from being shipped to specific locations due to legal or logistical reasons. If any restrictions apply to your order, we will notify you during the checkout process.

10. Returns and Refunds

For information regarding returns and refunds, please refer to our Returns Policy, which can be found on our website.